Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and two hotels.
Current Vacancies
Last Updated: 1st May 2024
Hotels
- Food and Beverage Supervisor (Full-time)
- Chef De Partie (Full-time)
- Food and Beverage Assistant (Full-time or Part-time)
- Cook (Full-time)
- Reception Team Leader (Full-time)
- Catering Colleague (Part-time & Full-time Considered)
Retail
Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.
Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.
As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.
- Do you want to be a part of that family?
- Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
- Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?
Then see if you have the skillset, experience and qualifications that we need!
With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.
Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.
Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]
Food and Beverage Supervisor (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently seeking a skilled and passionate Food and Beverage Supervisor to join our team and contribute to providing an unforgettable experience for our guests. As a Food and Beverage Supervisor, you will play a crucial role in ensuring the smooth operation of our dining outlets and providing an exceptional guest experience. You will supervise the food and beverage team, oversee daily operations, and maintain high standards of quality and service.
Main Responsibilities:
- Supervise and coordinate the activities of the food and beverage staff ensuring exceptional service standards are met
- Manage the day-to-day operations of the restaurant, bar and other dining outlets within the hotel
- Train, mentor and motivate staff to deliver outstanding guest service
- Monitor inventory levels, order supplies and maintain proper stock levels
- Collaborate with the culinary team to create and update menus, ensuring variety and quality
- Handle guest inquiries, concerns and complaints promptly and professionally
- Ensure compliance with health, safety and sanitation standards
- Prepare reports and documentation related to food and beverage operations
- Uphold the hotel's policies and procedures, including responsible alcohol service guidelines
Required Skills include:
- Proven experience as a Food and Beverage Supervisor or similar role in a hotel or upscale restaurant
- Exceptional leadership and interpersonal skills
- Strong knowledge of food and beverage operations and industry trends
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment and handle pressure gracefully
- Basic computer skills and familiarity with restaurant management software
Due to legal requirements of the role, applicants must be 18 or over.
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Chef De Partie (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, Greens Bar and Restaurant and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time Chef De Partie to join our fantastic team at Gretna Green Ltd and to welcome our valued customers providing them a menu of homemade, varied range of dishes.
Main Responsibilities:
- Working with a team of passionate colleagues to cater for fine dining and banqueting facilities
- Running a section in the kitchen and making sure due diligence procedures are strictly adhered to
- Assist the sous chefs and head chef in making sure all sections in the kitchen are prepped and ready for service
- Full training will be given but previous 4 star and 1 or 2 rosette cooking skills standards would be advantageous
Required Skills include:
- Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety would be advantageous
- Awareness of Food Allergens and sound product knowledge of recipes and dishes
- Ability to work on your own initiative in a fast-paced environment and as part of a team
- Sound computer skills and cash handling accuracy
- Polite spoken manner and clear communication skills
- Confident and approachable
- Ability to react to business needs and trends
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Food & Beveridge Assistant (Full-time or Part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for full-time or part-time Restaurant / Bar team members to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- Greet guests nicely, take their drink orders and help them feel welcome at the bar
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables and function rooms in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
- Driving licence would be advantageous
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Job Title: Cook
Gretna Green Ltd
At Gretna Green, we pride ourselves on providing a warm Scottish welcome to our valued customers, both local and international. Our establishment offers a diverse menu of homemade dishes, showcasing the best of Scotland's culinary delights. We are dedicated to delivering exceptional customer service and ensuring that every guest has a memorable dining experience.
Position Overview: We are seeking a skilled and motivated Cook to join our dynamic team. The ideal candidate will have a passion for cooking and a commitment to delivering high-quality dishes consistently. Flexibility, creativity, and strong leadership skills are essential for success in this role. The Cook will be responsible for preparing and cooking food, maintaining cleanliness and organisation in the kitchen, and ensuring compliance with health and safety regulations.
Key Responsibilities:
- Prepare food items in accordance with company recipes and standards, ensuring timely service and adherence to quality standards.
- Assist in planning and executing menus for catering events, contributing innovative ideas to enhance our seasonal offerings.
- Collaborate with the Chef and kitchen team to fulfil various tasks and support daily operations.
- Contribute ideas for seasonal menu changes and offer creative input to enhance the dining experience.
- Maintain cleanliness and organisation in the kitchen area, including workstations, storage areas, and equipment.
- Receive food deliveries, inspecting items for quality and ensuring proper storage and rotation.
- Conduct temperature checks regularly and record findings to ensure food safety standards are met.
- Complete relevant health and safety documentation and adhere to company policies and procedures.
- Actively participate in the Calendar Events committee, providing innovative menu ideas and assisting with event execution.
- Demonstrate proficiency in stock control, ordering, and minimising waste to maximize profitability.
- Provide leadership and support to kitchen staff, fostering a positive work environment and promoting teamwork.
Qualifications and Skills:
- Previous experience in catering or culinary roles.
- Level 2 Food Safety Certification, COSSH, and Level 2 Health & Safety (training provided if needed).
- Sound knowledge of food allergens and compliance management.
- Ability to work well under pressure in a fast-paced environment.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Demonstrated leadership abilities and experience leading a team.
- Familiarity with stock control systems and inventory management.
- Commitment to maintaining high standards of cleanliness and hygiene.
Schedule and Compensation:
- Full-time position (40-hour contract) with flexibility across 7 days to meet business needs.
- Shift work required to accommodate peak trading, off-peak periods, and special events.
- Salary commensurate with experience and skill level.
Join our team at Gretna Green and be part of a vibrant culinary community dedicated to showcasing the best of Scottish cuisine. Apply today to embark on a rewarding career in hospitality!
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Reception Team Leader (Full-Time)
Salary £27,227.20
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
To supervise the reception team members to ensure all company procedures, standards & brand values are being adhered to and delivered. To assist with the day-to-day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests, by ensuring reception staff create a warm and welcoming atmosphere for all guests. The key aim of the reception staff is to retain and attract new customers and provide high levels of internal customer service, always promoting a positive perception of the company both internally and externally.
Main Responsibilities:
- To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner whether in person, telephone, or email
- Inform customers of the services and up-to-date accommodation rates and promote special offers
- Identifying customer service problems or issues before they arise and actions requests quickly.
- Providing leadership which utilises the full potential of the team.
- Promoting effective relationships with individuals and other departments.
- Setting measurable performance standards, objectives, and goals to be achieved.
- To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability
- Attend to all methods of booking, such as online, phone and in person to ensure that reservations are dealt with promptly
- Administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
- To manage credit/debit card and cash transactions, counting floats on each shift and deal with the Loomis banking, ensuring compliance with Data Protection, financial regulations, and company policy
- To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety
- Report issues of maintenance and faulty appliances to the manager to ensure prompt repair
- Ensure the front desk is always kept clear and tidy by storing documents appropriately
- Always deliver excellent customer service
- Promote and represent the work and ethos of Gretna Green Limited and always follow its policies and procedures
- Take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions at work
- Be accountable for their own development through the Performance and development Review (Appraisal) process seeking out opportunities to learn new skills
- Training and performance monitoring of staff members
- Assisting FOH Manager with all human resource related matters including absence monitoring.
- Implementing any strategic changes to selling and communicating to the team.
- Taking part in operations and strategy meetings in the absence of the FOH Manager.
- Conduct duty manager duties when required.
Specific role and individual skills
- To have an excellent telephone manner and communication skills
- Ability to make decisions under pressure and resolve conflicts effectively
- Knowledgeable operator in hotel software systems, management software and Microsoft Office Suite, Experience of Rezlynx would be advantageous
- Previous relevant hotel experience in a supervisory role is essential
- Strong communication and leadership skills, as well as first class customer service skills.
- Well-groomed and tidy appearance.
- Strong IT Skills (Word / Excel)
- Have excellent organisational skills
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Specialised Retail Sales Colleague & Deliver Historic Scottish Ceremonies (Full-time – Part Time considered)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
To give first class customer service and provide a welcoming atmosphere in a clean, inspiring environment to shop in. The focus of the role is deliver the historic ceremony known as ‘Hand Fasting’ and Re-enactments for groups. You need to be confident, clearly spoken and have a warm friendly and engaging personality. A keen interest in Whisky and a passion for how it is made would be advantageous but full training will be given to perform Whiskey Tasting Experiences to our UK and International visitors.
This role would suit someone with a love of amateur dramatics, love of Scottish culture and local history. A natural affinity with customers is key, as a specialist, the ability to demonstrate products confidently and with passion is an excellent way to build customer relationships and maximize sales opportunities.
Main Responsibilities:
- Provide an exceptional first-class customer service to all customers and visitors
- Understand the needs of customers and assist them in finding the products they are looking for
- Share the History of Gretna Green with our customers & visitors and promote the different areas of the business including Hotels
- Process cash and card payments
- Arrange products on the shelves and on promotional displays
- Unpack and sort new stock delivery
- Conducting ‘Hand-Fasting’ ceremonies and Re-enactments for groups from the UK and International visitors
- Perform Whiskey Tasting Experiences
- Giving customers a personal or group experience and upselling of products
- Ensuring the shop is clean
- Making customers feel special and give them an amazing experience whether it be a couple or a large group
Required Skills include:
- Proven first class customer service skills to all customers and visitors
- Fantastic communication skills
- Capable of interpreting customers words and showing them products that meet their needs
- High energy – friendly personality
- Basic numeration skills
- Basic IT skills
- 2+ years retail experience preferred
- Interest in building product knowledge. A knowledge of high quality products and a love of shopping is not an essential but would be a benefit
- Ability to work under own initiative and as part of a team
- Ability to adapt and react to customer demographic and volume
- Understanding of stock rotation/date checking systems for food products and demonstrate use of completion of relevant forms
- Creative eye for merchandising a varied range of products
- Flexibility over a 7 day schedule
- General housekeeping skills
- Ability to follow processes and procedures set by the company
- Interest in Whisky/Gin
- Applicants must be 18 years or over due to selling alcoholic products
- Second language would be an advantage
To apply please email [email protected] with your CV.
Closing date: 31st May 2024
Catering Colleague- Part time & Full Time considered
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a Catering Colleague to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities:
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
To apply please email [email protected] with your CV.
Closing date: 31st May 2024