Delivery

Christmas Returns

All orders placed between the 1st November 31st December are eligible for our extended returns policy up to the 31st January. 

EUROPEAN RESTRICTIONS

Unfortunately, due to export restrictions, we are currently unable to ship Food & Drink items to European destinations.

European orders may also encounter customs import charges which are out-with our control.
Please research EU duty tax terms before ordering. More information on buying goods online from the UK is to be found here.

If you are located in Europe and are in any doubt, please contact us before ordering.

Despatch Timescales

We aim to despatch every order received within 1 - 2 working days.

Items not currently in stock, custom-made and personalised products will be despatched for delivery within 2 weeks.

Customers will be notified via the contact details they provide if we anticipate any delay in despatch beyond these timescales.

Delivery Costs and Timescales

We use a multi-tiered shipping method to help ensure all of our customers are charged a fair rate for the promptest delivery of the items they have selected.

Our delivery times and rates are determined by:

• The delivery option you select
• The weight and dimensions of your parcel
• Your location

Please ensure you have correctly entered your destination address (including country) and your preferred delivery option to ensure you are charged correctly for your postage.

In the instance that incorrect shipping information is provided, products may be held until correct postage is paid.

UK Customers

FREE standard delivery on orders over £50.00.

We offer the option of basic Free Shipping on orders over a minimum value of £50.00 (inc. VAT) for UK mainland orders.

Guideline delivery times of 3-5 working days for free shipping are not guaranteed and this service should not be used for urgent orders.

If you require assured delivery times for an urgent UK order please select Express delivery options at the checkout.

Please note some postcodes within the UK (notably Highlands, Islands and Northern Ireland) are not covered by our Express service.

If you have any queries or concerns please Contact Us for more information.

International Customers

The majority of our online products are available for delivery to all international destinations; however, some exclusions do apply.

Notable exceptions include:
Alcohol - Excluded from all International destinations
Liquids - Excluded from all International destinations
Food and drink - Excluded from European destinations

Where restrictions apply this will usually be noted in the product description and at the checkout stage.

STANDARD INTERNATIONAL DELIVERY

Within Europe please allow 5-7 working days.
All other destinations will take up to 10 working days.

EXPRESS INTERNATIONAL DELIVERY

Where express options are available, within the EU please allow 4-5 working days
and 7-10 working days for the rest of the world.

All timescales provided are based on orders placed Monday-Thursday before 3:30 pm (GMT)

Shipping rates are calculated at the basket during checkout based on the size and weight of your parcel and your destination country and are subject to change at any time.

Timescales and costs can vary, so if you are experiencing any issues, or time is of the essence, please contact us for more information.

For orders outside the UK, the purchaser may incur additional import duties and customs charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Refusal to pay the local import duties and taxes will result in the goods either being:
Destroyed by Customs, or Goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
In the rare instance that your local customs office refuses the goods into your country then the above also applies.
Please note if you pay to have the items returned to us that will be at your cost and any monies refunded to you by us shall be less than the original postage charged. It shall remain the responsibility of you, the purchaser, to check the import laws regarding your order.

Rush Orders, Bulk & Specific Date Orders

We offer a range of despatch options for when customers require items in a hurry, in bulk shipments or for a specific date.

For any of these services we request you contact us so that special arrangements can be made.

Notification of Items Not Received

Although it is very rare that something does go wrong, If your item has not arrived within the timescales above and you have received no update from the delivery agent, then please contact us immediately and we can advise you further.

It is important that we lodge an 'item not received' with our couriers in a timely manner.

This is normally within 28 days of dispatch.

Should you not contact us to make us aware that the item has not arrived and the 28 days pass then we are unable to offer a refund or replacement.

Please Note

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

Although we have a 7-day despatch operation, it should be noted that orders placed after 3:30 pm on weekdays, at the weekend, or during UK bank holidays are restricted due to limitations on collections and deliveries from carriers. Any orders received over a weekend prior to a bank holiday will be despatched on the next postal collection day (usually Tuesday) as there is no postal collection on bank holidays. It is not recommended that you choose the express delivery option for any item/s ordered before these public holidays.

Despatch and shipping times can vary, especially during busy periods, such as the run-up to Christmas and holiday periods.

In cases where tracking numbers are provided, we will pass this information on to you so you can log into the respective site to see where your order is in the delivery process.

Delivery times are approximate and are not guaranteed unless it is confirmed by us in writing. We can not accept returns on made to order items unless we implicitly agreed in writing to deliver by a particular date and failed to do so. Gretna Green can accept no responsibility for any indirect costs related to delivery time.

Alcoholic drinks can be purchased from this website for delivery only within the United Kingdom. By agreeing to our terms and conditions you confirm that if you are purchasing alcohol you are of at least the minimum legal age required to purchase and consume alcohol. In accordance with the Licensing Act 2003, it is an offence for any person in the United Kingdom under the age of 18 to buy or attempt to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.00.

Please note that orders placed may be delivered with any courier or postal service at the discretion of the company.